The order never arrived

Hello. I placed an order two weeks ago and it still has not arrived.

I am sorry to hear that. Could I take the order number?

It is 4-4-8-1-2-0.

Thank you. I can see it left our warehouse, but it looks like it was never scanned after that.

So where is it?

Honestly, I cannot tell you. What I can do is send a replacement today or refund you in full.

I would rather have the item, as long as it does not take another two weeks.

I will mark it urgent. You should have it by Thursday, and I will email you the tracking.